PETS CARE USA | Website: petscareusa.com | Effective Date: July 14, 2026 | Last Updated: July 14, 2026
This Privacy Policy ("Policy") describes how PETS CARE USA ("Company," "We," "Us," or "Our") collects, uses, discloses, retains, and protects personal information when you visit or interact with our Website at petscareusa.com, create an account, place an order, or otherwise engage with our services. By using the Website, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein.
SECTION 1 – INFORMATION WE COLLECT
1.1 Information You Provide Directly
We collect personal information that you voluntarily provide to us, including when you: register for an account (name, email address, password); place an order (name, billing address, shipping address, email, phone number); contact customer support; subscribe to marketing communications; submit product reviews or ratings; or participate in promotions or surveys.
1.2 Information Collected Automatically
When you visit the Website, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar tracking technologies, including: IP address and approximate geographic location; browser type, version, and language settings; device type, operating system, and device identifiers; pages visited, links clicked, and navigation patterns; referring URLs and exit pages; date and time of Website visits; search queries conducted on the Website; and products viewed, added to cart, or purchased.
1.3 Order and Transaction Data
We collect and retain information about your transactions, including order numbers, products purchased, prices paid, payment method type, order status, shipping information, and communication history related to your orders.
1.4 Information from Third Parties
We may receive information about you from third-party sources, including advertising platforms, analytics providers, payment processors, fraud detection services, and social media platforms, in accordance with their respective privacy policies.
SECTION 2 – COOKIES AND TRACKING TECHNOLOGIES
2.1 Types of Cookies Used
Strictly Necessary Cookies: Required for core Website functionality including shopping cart management, session authentication, and checkout processing. These cannot be disabled without impairing Website functionality.
Performance and Analytics Cookies: Used to understand how visitors interact with the Website, identify popular pages, and measure traffic sources. We use Google Analytics and similar tools for this purpose.
Functional Cookies: Enable personalization features such as saved preferences, wishlist retention, and localization.
Advertising and Targeting Cookies: Used by advertising partners including Meta (Facebook) Pixel, Google Ads, TikTok Pixel, and Pinterest Tag to deliver relevant advertising and measure campaign effectiveness.
2.2 Managing Cookies
You may disable or restrict cookies through your browser settings. However, disabling certain cookies may impair Website functionality. Note that even if you opt out of advertising cookies, you may still see generic advertisements.
2.3 Web Beacons and Pixels
We use web beacons and tracking pixels in our emails and on our Website to track email open rates, click-through rates, and Website activity to understand the effectiveness of our communications and marketing campaigns.
SECTION 3 – HOW WE USE YOUR INFORMATION
3.1 Order Fulfillment and Customer Service
To process, fulfill, and deliver your orders; communicate order confirmations, shipping updates, and delivery notifications; respond to your inquiries, complaints, and support requests; process returns, refunds, and exchanges; and send order-related administrative communications.
3.2 Marketing and Communications
To send promotional emails, discount codes, and newsletters (with your consent); send SMS messages for order updates and marketing (with your express consent where required); personalize advertising across third-party platforms; and conduct Website optimization.
3.3 Legal, Safety, and Security
To detect, prevent, and investigate fraud, abuse, or security incidents; comply with applicable laws, regulations, and court orders; enforce our Terms of Service and other policies; and protect the rights and safety of users and third parties.
SECTION 4 – SHARING YOUR INFORMATION
4.1 Shopify
Our Website is hosted on Shopify's ecommerce platform. We share customer and order data with Shopify Inc. as necessary to operate the Website, process payments, manage accounts, and deliver services. Shopify's processing of your personal information is governed by Shopify's Privacy Policy.
4.2 Suppliers and Fulfillment Partners
We share your order information, including your name, shipping address, email address, and phone number, with the applicable Supplier solely for the purpose of processing and shipping your order. Suppliers are not authorized to use your information for any other purpose.
4.3 Payment Processors
Payment information is processed by Shopify Payments and third-party payment processors including PayPal and others. These processors receive only the information necessary to complete your transaction and are bound by their own privacy policies and PCI-DSS security standards.
4.4 Analytics and Advertising Providers
We use Google Analytics to analyze Website traffic and user behavior. We also share data with advertising platforms including Meta Platforms Inc. (Facebook/Instagram), TikTok, Pinterest, and Google Ads for targeted advertising purposes.
4.5 Legal Disclosures
We may disclose your personal information if required by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, prevent fraud, protect user safety, or comply with applicable regulations.
4.6 We Do Not Sell Your Personal Information
PETS CARE USA does not sell, rent, or trade your personal information to third-party data brokers for their independent commercial use. Sharing of data with advertising platforms for retargeting purposes may constitute "sharing" under California law; see Section 7 for your opt-out rights.
SECTION 5 – DATA SECURITY
5.1 Security Measures
We implement commercially reasonable technical, organizational, and administrative security measures designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for data in transit, access controls, and Shopify's PCI-DSS compliant infrastructure.
5.2 No Absolute Security Guarantee
No method of data transmission or electronic storage is completely secure. While we take reasonable precautions to protect your data, we cannot guarantee absolute security. In the event of a data breach affecting your rights, we will notify you as required by applicable law.
SECTION 6 – DATA RETENTION
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, to comply with applicable legal obligations, resolve disputes, and enforce our agreements. Order and transaction data is generally retained for a minimum of seven (7) years for tax, legal, and accounting compliance. Account data is retained for the duration of your account and for a reasonable period thereafter.
SECTION 7 – YOUR U.S. STATE PRIVACY RIGHTS
7.1 California Residents – CCPA and CPRA
California residents have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- Right to Know: You may request that we disclose what personal information we have collected about you, the categories of sources, the business purpose, and the third parties we share it with.
- Right to Delete: You may request deletion of personal information we have collected, subject to exceptions.
- Right to Correct: You may request correction of inaccurate personal information we hold about you.
- Right to Opt-Out of Sale/Sharing: You may opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. Email support@petscareusa.com with subject "Do Not Sell or Share My Data."
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
7.2 Virginia Residents – VCDPA
Virginia residents have rights under the Virginia Consumer Data Protection Act (VCDPA) including the right to access, correct, delete, obtain a copy of, and opt out of processing of personal data for targeted advertising, profiling, and sale. Contact us at support@petscareusa.com.
7.3 Colorado Residents – CPA
Colorado residents have rights under the Colorado Privacy Act (CPA) including the right to access, correct, delete, and obtain a portable copy of personal data, and to opt out of processing for targeted advertising, sale, or profiling. Contact us at support@petscareusa.com.
7.4 Connecticut Residents – CTDPA
Connecticut residents have rights under the Connecticut Data Privacy Act (CTDPA) including the right to access, correct, delete, obtain a copy, and opt out of sale and targeted advertising. Contact us at support@petscareusa.com.
7.5 Utah Residents – UCPA
Utah residents have rights under the Utah Consumer Privacy Act (UCPA) including the right to access, delete, and obtain a portable copy of personal data, and to opt out of sale and targeted advertising. Contact us at support@petscareusa.com.
7.6 Texas Residents – TDPSA
Texas residents have rights under the Texas Data Privacy and Security Act (TDPSA) including the right to access, correct, delete, and obtain a copy of personal data, and to opt out of sale and targeted advertising. Contact us at support@petscareusa.com.
7.7 Submitting Privacy Requests
To submit any privacy rights request, email support@petscareusa.com with subject "Privacy Rights Request," your full name, email address on file, state of residence, and the specific right you wish to exercise. We will respond within the timeframe required by applicable law.
SECTION 8 – EMAIL AND SMS COMMUNICATIONS
8.1 Transactional Communications
We send transactional emails and SMS messages related to your orders, account security, and customer service. These are necessary for service delivery and cannot be opted out of without closing your account.
8.2 Marketing Communications
With your consent, we send promotional emails about products, discounts, and events. You may unsubscribe at any time by clicking the "Unsubscribe" link in any marketing email or by emailing support@petscareusa.com. SMS marketing requires express written consent; opt out by replying STOP to any marketing SMS.
SECTION 9 – CHILDREN'S PRIVACY
The Website is not directed to children under the age of thirteen (13). We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will promptly delete such information. Parents or guardians who believe we have collected information from a child should contact us immediately at support@petscareusa.com.
SECTION 10 – CHANGES TO THIS POLICY
We may update this Privacy Policy at any time. We will notify you of material changes by posting the updated Policy on the Website with a revised "Last Updated" date. Your continued use of the Website after any such changes constitutes acceptance of the updated Policy.
SECTION 11 – CONTACT
PETS CARE USA – Privacy | Email: support@petscareusa.com | Website: petscareusa.com