PETS CARE USA | Website: petscareusa.com | Effective Date: July 14, 2026 | Last Updated: July 14, 2026
This Legal Protection Policy ("Policy") sets forth the comprehensive legal framework governing the rights, remedies, liabilities, and protections applicable to PETS CARE USA and all persons who use the Website or purchase Products through it. This Policy supplements and is incorporated into the Terms of Service.
SECTION 1 – DISCLAIMER OF WARRANTIES
1.1 "As Is" and "As Available" Provision
THE WEBSITE, AND ALL PRODUCTS AND SERVICES MADE AVAILABLE THROUGH THE WEBSITE, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. PETS CARE USA, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO: the implied warranty of merchantability; the implied warranty of fitness for a particular purpose; warranties of non-infringement, title, or quiet enjoyment; warranties of accuracy, completeness, timeliness, or reliability; warranties arising from course of dealing, course of performance, or trade usage; warranties that the Website will be uninterrupted or error-free; and warranties regarding any third-party products, services, or information accessed through the Website.
1.2 No Independent Product Warranties
PETS CARE USA PROVIDES NO INDEPENDENT WARRANTY FOR ANY PRODUCT SOLD THROUGH THE WEBSITE. PRODUCTS ARE WARRANTED, IF AT ALL, SOLELY BY THEIR RESPECTIVE MANUFACTURERS. PETS CARE USA IS NOT A PARTY TO ANY MANUFACTURER WARRANTY AND ASSUMES NO OBLIGATIONS THEREUNDER.
SECTION 2 – MARKETPLACE DISCLAIMER
2.1 Sole Role as Marketplace
PETS CARE USA ACTS SOLELY AND EXCLUSIVELY AS AN INDEPENDENT ONLINE ECOMMERCE MARKETPLACE AND SALES INTERMEDIARY. THE COMPANY DOES NOT MANUFACTURE, FORMULATE, DESIGN, DEVELOP, INSPECT, CERTIFY, INDEPENDENTLY TEST, WAREHOUSE, PACKAGE, RELABEL, MODIFY, INSTALL, REPAIR, ENDORSE, RECOMMEND, OR GUARANTEE ANY PRODUCTS SOLD THROUGH THE WEBSITE.
2.2 Exclusive Supplier Responsibility
ALL RESPONSIBILITY FOR THE FOLLOWING RESTS EXCLUSIVELY WITH THE APPLICABLE MANUFACTURER OR SUPPLIER, AND NOT WITH PETS CARE USA: manufacturing, production, and assembly; ingredient sourcing, formulation, and composition; labeling accuracy and completeness; packaging integrity and child-safety compliance; quality control, testing, and inspection; regulatory compliance including FDA, AAFCO, USDA, FTC, EPA, and CPSC standards; safety certifications and product approvals; product recalls, safety notices, and corrective actions; express and implied product warranties; instructions for safe use and adequate warnings; country of origin disclosure accuracy; nutritional completeness and accuracy of nutritional claims; and veterinary claim accuracy and substantiation.
SECTION 3 – PRODUCT LIABILITY DISCLAIMER
3.1 No Product Liability for Marketplace
AS AN INDEPENDENT ECOMMERCE MARKETPLACE THAT DOES NOT MANUFACTURE, MODIFY, INSPECT, OR PHYSICALLY HANDLE PRODUCTS, PETS CARE USA DISCLAIMS ALL PRODUCT LIABILITY, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FOR CLAIMS ARISING FROM OR RELATED TO: manufacturing defects in materials or workmanship; design defects in product conception or engineering; defective warnings or labeling failures; contaminated, adulterated, or mislabeled products; undisclosed ingredient changes by Suppliers; packaging failures or seal defects; or failure to comply with applicable safety regulations by Suppliers.
3.2 Product Liability Claims Directed to Suppliers
All product liability claims arising from or related to manufacturing defects, design defects, labeling failures, or regulatory non-compliance should properly be directed to the manufacturer or Supplier of the affected Product. PETS CARE USA will, upon request, provide available information to identify the applicable Supplier to assist in directing claims appropriately.
SECTION 4 – ASSUMPTION OF RISK
4.1 Voluntary Assumption of All Known and Unknown Risks
BY PURCHASING ANY PRODUCT THROUGH THE WEBSITE, THE CUSTOMER VOLUNTARILY ASSUMES ALL RISKS, KNOWN AND UNKNOWN, ASSOCIATED WITH: the suitability of the Product for their specific pet; potential allergic reactions, sensitivities, or adverse responses; injury, illness, or death of the animal resulting from product use; misuse, overuse, or improper administration of the Product; use of the Product contrary to manufacturer instructions or warnings; introduction of the Product without prior veterinary consultation; storage or handling of the Product in conditions not recommended by the manufacturer; and interaction of the Product with other foods, medications, supplements, or environmental factors.
SECTION 5 – VETERINARY DISCLAIMER
5.1 No Veterinary or Medical Advice
NOTHING ON THE WEBSITE CONSTITUTES VETERINARY ADVICE, MEDICAL ADVICE, DIAGNOSIS, TREATMENT, PRESCRIPTION, BEHAVIORAL GUIDANCE, NUTRITIONAL COUNSEL, OR ANY OTHER FORM OF PROFESSIONAL CONSULTATION. ALL WEBSITE CONTENT IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT SUBSTITUTE FOR PROFESSIONAL VETERINARY EXAMINATION OR GUIDANCE.
5.2 Mandatory Veterinary Consultation
CUSTOMERS ARE EXPRESSLY ADVISED TO CONSULT A LICENSED VETERINARIAN BEFORE USING ANY PRODUCT THAT MAY AFFECT THE HEALTH, DIET, BEHAVIOR, OR WELLBEING OF THEIR ANIMAL, INCLUDING BUT NOT LIMITED TO DIETARY SUPPLEMENTS, VITAMINS, PROBIOTICS, HERBAL PRODUCTS, TOPICAL TREATMENTS, CALMING PRODUCTS, JOINT SUPPORT PRODUCTS, AND ANY PRODUCT MAKING HEALTH-RELATED CLAIMS.
5.3 Emergency Situations
If your animal is experiencing a medical emergency, suspected poisoning, allergic reaction, or acute illness, immediately contact a licensed emergency veterinarian or the ASPCA Animal Poison Control Center at (888) 426-4435. Do not delay professional veterinary care in reliance on any Website content.
SECTION 6 – LIMITATION OF LIABILITY
6.1 Exclusion of All Indirect Damages
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PETS CARE USA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, AFFILIATES, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE TO ANY PARTY FOR ANY: indirect, incidental, or consequential damages; special, punitive, or exemplary damages; loss of profits, revenue, savings, or business opportunities; loss or corruption of data or systems; business interruption of any kind; reputational harm or loss of goodwill; emotional distress, psychological suffering, or mental anguish; pet injury, illness, or death; property damage caused by Products; costs of procurement of substitute products or services; claims arising from shipping delays or lost packages; or claims arising from Supplier errors, deficiencies, or failures.
6.2 Cap on Aggregate Liability
IN ALL CASES, PETS CARE USA'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, THE WEBSITE, OR ANY PRODUCT PURCHASED HEREUNDER SHALL NOT EXCEED THE LESSER OF: (A) THE TOTAL AMOUNT PAID BY THE CUSTOMER FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00). THIS CAP APPLIES REGARDLESS OF THE LEGAL THEORY UNDER WHICH THE CLAIM IS ASSERTED.
SECTION 7 – INDEMNIFICATION
You shall indemnify, defend (at PETS CARE USA's election), and hold harmless PETS CARE USA and its officers, directors, employees, agents, contractors, Suppliers, affiliates, licensors, successors, and assigns from and against any and all third-party claims, demands, causes of action, suits, proceedings, judgments, liabilities, losses, damages, penalties, fines, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to: your breach of any provision of this Agreement; your violation of any applicable law, regulation, or third-party right; your misuse of any Product purchased through the Website; your negligence or willful misconduct; your failure to obtain veterinary advice regarding Product suitability; any injury to person or animal caused by Products you purchased; any User Content you submit to the Website; or your infringement of any intellectual property rights.
SECTION 8 – DISPUTE RESOLUTION AND ARBITRATION
8.1 Mandatory Informal Resolution
Before initiating any formal dispute resolution, you agree to first contact PETS CARE USA at support@petscareusa.com with a written description of your dispute, the relief you seek, and your contact information. You agree to engage in good-faith efforts to resolve the dispute informally for a period of thirty (30) days.
8.2 Mandatory Binding Arbitration
IF THE DISPUTE CANNOT BE RESOLVED INFORMALLY, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THIS AGREEMENT, YOUR USE OF THE WEBSITE, OR ANY PRODUCT PURCHASED THROUGH THE WEBSITE, SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") PURSUANT TO ITS CONSUMER ARBITRATION RULES.
8.3 Class Action Waiver
YOU AND PETS CARE USA EACH AGREE THAT ALL DISPUTES SHALL BE RESOLVED IN AN INDIVIDUAL CAPACITY ONLY AND NOT AS A CLASS ACTION, COLLECTIVE ACTION, CONSOLIDATED ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR REPRESENTATIVE PROCEEDING. YOU EXPRESSLY WAIVE YOUR RIGHT TO PARTICIPATE IN OR RECEIVE RELIEF FROM ANY COLLECTIVE OR CLASS ACTION PROCEEDING.
8.4 Jury Trial Waiver
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BOTH YOU AND PETS CARE USA KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVE ANY CONSTITUTIONAL OR STATUTORY RIGHT TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE USE OF THE WEBSITE OR PRODUCTS.
8.5 Limitation Period for Claims
ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THIS AGREEMENT MUST BE FILED WITHIN ONE (1) YEAR OF THE DATE ON WHICH SUCH CLAIM ACCRUED, TO THE EXTENT PERMITTED BY APPLICABLE LAW. CLAIMS NOT FILED WITHIN THIS PERIOD SHALL BE FOREVER BARRED.
SECTION 9 – GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of the United States and the State of Delaware, without regard to conflicts of law principles. For claims not subject to arbitration, you consent to personal jurisdiction and venue in the state and federal courts located within Delaware.
SECTION 10 – FORCE MAJEURE
PETS CARE USA shall not be liable for any failure or delay in performance of its obligations under this Agreement caused by events beyond its reasonable control, including acts of God, natural disasters, pandemics, government actions, wars, terrorism, civil unrest, cyberattacks, power failures, internet outages, Supplier failures, or carrier disruptions.
SECTION 11 – ELECTRONIC EVIDENCE
You agree that electronic records, including emails, chat logs, order records, and system logs maintained by PETS CARE USA, shall be admissible as evidence in any dispute resolution proceeding to the same extent and under the same conditions as original documents.
SECTION 12 – SURVIVAL AND WAIVER
All provisions of this Policy which by their nature should survive termination — including warranty disclaimers, product liability disclaimers, limitation of liability, indemnification, arbitration, and governing law — shall survive any termination or expiration of the Agreement. No failure or delay by PETS CARE USA in enforcing any right or provision shall constitute a waiver of that right or provision.
SECTION 13 – CONTACT
PETS CARE USA – Legal | Email: support@petscareusa.com | Website: petscareusa.com