Refund policy

Return & Refund Policy

Last Updated: July 2026

At PetCareHub Store, customer satisfaction is our priority.

Returns

You may request a return within 30 days of receiving your order.

Items must:

Be unused

Be in original packaging

Include all accessories

Non-Returnable Items

Personalized items

Gift cards

Final sale items

Refunds

Once we receive and inspect your return, we'll notify you of the refund status.

Approved refunds are issued to your original payment method within 5–10 business days.

Return Shipping

If the product arrives damaged or incorrect, we cover return shipping.

For all other returns, customers are responsible for return shipping costs.